Refund Policy

Last updated: October 26, 2026

Talk to us before you buy — purchases are not refundable.

Inno AI Chat has no trial, and a licence key is issued and delivered the moment your payment completes. If you are not sure the product fits your Splunk environment, your data or your language model, email us first and tell us about your environment. We would rather answer questions than sell you something that does not fit.

1. No refunds

Fees for Inno AI Chat licences are non-refundable, in whole or in part. A licence is perpetual, locked to the search head cluster and domains you chose, and delivered with the installation files immediately after payment.

How accurate the answers are depends on your data, your schema and the model you run, and the included tuning is a reasonable-effort service whose results are not guaranteed (Support and Tuning Terms §7). Neither is a ground for a refund.

2. What we fix at no charge

Wrong deployment ID. If your key was issued for the wrong deployment ID, or your deployment ID changes (for example after rebuilding a search head cluster), we reissue the key for the same licence.
Download links. If your links expired or did not arrive, we send new ones.
Defects. If the software does not work as documented, tell us and we will work to fix it.

3. Payment processing

Payments are processed by Paddle.com, our merchant of record. Where Paddle's buyer terms or mandatory consumer law in your country give you a right that this policy does not, that right applies.

4. Contact

Email [email protected] from the address on your order, with your order reference or licence ID.