Contact
Sales, support, licensing, and cancellations — one address, real humans.
[email protected]
We aim to reply within 2 business days (KST, UTC+9).
Buying
Buy through an authorized Splunk partner, or directly from us — email with "Sales" in the subject line and include your Deployment ID. Proof-of-concept licences are available the same way.
Support
Include your Splunk version, the app version, and your order reference. We will ask for logs and Splunk information to diagnose the problem — support depends on them (Terms §11.1). Never send us HEC tokens, admin passwords, or model API keys.
Splunk partners
Want to offer Inno Observability to your customers? Email us with "Partner" in the subject line for partner pricing and the deal-registration process.
Deployment ID changed?
DR failover, hardware replacement, or a rebuilt search head — send us the new Deployment ID and your order number. We reissue the key for the rest of your term at no charge.
Before you write about a licensing problem
These two cover most of what people ask, and knowing which one it is saves a round trip:
- The app still says it is unlicensed after entering a key. Almost always the key was issued for a different Deployment ID than the one this Splunk instance reports. Open the app's License screen, compare the Deployment ID shown there with the one on your order, and send us both.
- The AI analysis fails or returns nothing. That is your model connection, not the licence — the app calls the endpoint you configured. The most common cause is an output-token limit that is too low for a reasoning model. Send us the message shown in the analysis window.
Business information
| Business name | Inno Software (sole proprietorship) |
|---|---|
| Registered in | Republic of Korea |
| Business Registration No. | 311-28-01714 |
| [email protected] | |
| Orders | Through authorized Splunk partners, or directly from Inno Software |