Inno Observability for Splunk

Refund & Cancellation Policy

Last updated: October 4, 2026

Evaluate before you buy — direct purchases are not refundable.

Licences bought directly from Inno Software cannot be refunded, so please prove the product on your own data first. Install the free demo from Splunkbase, or tell us about your environment and we will issue an evaluation licence. You can cancel your subscription at any time; cancellation stops the next renewal.

1. Direct purchases — no refunds

Fees paid directly to Inno Software are non-refundable, in whole or in part, including for any unused portion of a subscription term. This is because a licence is node-locked and delivered the moment it is issued, and an evaluation licence is available before purchase.

If something does not work — a key issued against the wrong deployment identifier, an environment we have not seen before, a data shape we do not yet parse — tell us. We will work to fix it, and a key issued for the wrong deployment is reissued at no charge.

2. Cancelling your subscription

  • You can cancel at any time. Email [email protected] from the address on your order, with your order reference.
  • Cancellation takes effect at the end of the current term: no renewal is invoiced, your licence keeps working until the term ends, and the app then returns to demonstration mode. Nothing is deleted from your Splunk deployment.
  • Cancellation does not refund any part of the current term.

3. Purchases through a Splunk partner

If you bought through a Splunk partner, you paid the partner, so refunds and cancellation are governed by the terms of your order with that partner — including the partner's own technical support fee. Contact your partner; tell us as well if the problem is with the product.

4. Never refunded by us

  • Charges billed to you by a third party — Splunk, a cloud provider, or a language-model provider you configured. See Terms §9.
  • Purchases where the licence has been shared, resold, or the licensing has been circumvented.

5. Statutory rights

This policy is in addition to, and does not limit, any refund or cancellation right you have under mandatory consumer law in your country of residence — including, for consumers in the Republic of Korea, rights under the Act on Consumer Protection in Electronic Commerce, and for consumers in the EU/UK, the statutory withdrawal right. Where those rights are broader than this policy, they apply.

6. Contact

Inno Software · Republic of Korea
Business Registration No. 311-28-01714
[email protected]