Terms of Service & End User License Agreement

1. Order processing (Paddle)

Purchases are processed by Paddle.com Market Ltd. / Paddle.com Inc. ("Paddle"), acting as merchant of record. Your payment is additionally subject to Paddle's Checkout Buyer Terms. Paddle handles payment processing, applicable taxes/VAT, invoices, and refunds on our behalf. This Agreement governs your use of the Software itself.

2. Ownership and intellectual property

The Software is licensed, not sold. Inno Software owns and retains all right, title, and interest in and to the Software, including all copyrights, trade secrets, know-how, and other intellectual property rights in and to:

• the source code, object code, binaries, and companion components distributed separately from the Splunk application package;
• the search logic (SPL), classification rules, severity models, rendering specifications, diagnostic prompts, and dashboard definitions;
• the user interface, layouts, visual design, and documentation; and
• all modifications, enhancements, updates, and derivative works of the foregoing, whether created by us or by anyone else.

No rights are granted except those expressly stated in this Agreement. No title to, or ownership of, the Software is transferred to you. All rights not expressly granted are reserved to Inno Software.

The Software is an unpublished proprietary work protected by the copyright laws of the Republic of Korea, by international treaties including the Berne Convention, and by the laws of other jurisdictions. Portions of the Software constitute trade secrets of Inno Software. Making the Software available to you does not place it in the public domain and does not constitute publication of its source code.

"Inno Software", "Inno Observability", and our logos are our marks. This Agreement grants you no licence to use our names, marks, or branding.

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it without obligation to you. You keep ownership of your own data; we claim no rights in the telemetry, logs, or metrics the Software reads in your environment.

Third-party components distributed with the Software remain subject to their own licences, which are listed in THIRD_PARTY_LICENSES.txt inside the application package. Those licences apply only to the components they name and grant you no rights whatsoever in the rest of the Software.

3. License grant

Subject to your payment of the applicable fees and continued compliance with this Agreement, Inno Software grants you a limited, non-exclusive, non-transferable, non-sublicensable subscription license to install and use the Software, during the paid subscription term, solely:

• for your internal business purposes; and
• on the Splunk deployment(s) identified in your license key ("Licensed Deployments").

3.1 Demonstration use without a license

The Software may be downloaded and installed without charge and without a license key. In that state it runs in demonstration mode (Section 4.1). We grant you a non-exclusive, non-transferable right to install and run the Software in demonstration mode for the purpose of evaluating whether to purchase it. Demonstration mode is provided as-is, carries no support or availability commitment, and may change or be withdrawn in any release.

Running the Software in demonstration mode is not a breach of this Agreement. A license is required only to use the Software's full functionality on your own data, as described in Section 4.1.

4. License keys and enforcement

• License keys are cryptographically signed and locked to your Licensed Deployment identifier(s) ("node-lock"). The Software verifies keys locally (offline); no activation server is contacted.
• You may not share, publish, sell, rent, lease, or otherwise transfer a license key to any third party. A key issued to you is for your Licensed Deployments only, including where you are a reseller or systems integrator acting for an end customer — each end customer requires its own key.
• When a license expires, is invalid, or is used on a deployment that is not a Licensed Deployment, the Software reverts to demonstration mode (Section 4.1) until a valid license is present. It does not delete data, does not stop your Splunk deployment, and does not otherwise interfere with your environment; the data it reads is your own Splunk data and remains untouched. You acknowledge this behavior and agree that reversion to demonstration mode caused by license expiry, invalidity, or use on an unlicensed deployment is not a defect.
• Where your Licensed Deployment identifier changes for a legitimate operational reason (disaster-recovery failover, hardware replacement, or a rebuilt search head), we will reissue your key for the remainder of your term at no charge on request.

4.1 What demonstration mode is

In demonstration mode the Software displays generated example data — figures that are illustrative and are not read from your systems. Screens are labelled as such while in this mode. Two exceptions read your own Splunk data, so that you can judge whether the Software fits your environment:

• the service map on the overview screen, which shows the services and dependencies found in your own trace data (falling back to example data if none is found); and
• the data readiness screen, which reports which of your signals are being collected and which screens they would enable.

Some screens are unavailable in demonstration mode, including administrative configuration, the dashboard builder, and agent deployment. The set of screens available in demonstration mode, and the data shown in it, may change between releases and is not part of any commitment.

Demonstration mode reads only data you already hold in Splunk. It does not transmit your data to us or to any third party, and no usage information is reported to us — see our Privacy Policy.

5. Restrictions

Except to the extent expressly permitted by applicable law that cannot be contractually waived, you must not:

• copy (other than for reasonable backup), modify, adapt, translate, or create derivative works of the Software for redistribution;
• circumvent, disable, patch, or otherwise tamper with license verification, feature gating, or usage limits, or use the Software with a key you are not licensed to use;
• redistribute, resell, sublicense, or provide the Software as a service to third parties without our written agreement;
• remove or alter proprietary notices, including any identifier embedded in a license key or in output generated by the Software; or
• use the Software in violation of applicable law or third-party terms, including Splunk terms of service and the terms of any language-model provider you configure.

6. Embedded identifiers and traceability

License keys issued to you contain an issuance identifier that is unique to your license. This identifier may also be recorded in audit events written by the Software into your own Splunk deployment, and may be embedded in output generated by licensed features. We use these identifiers for one purpose: to determine which license a given copy or output originated from, including where a copy has been distributed without authorisation.

These identifiers relate to the license, not to any individual, and contain no personal data. The Software does not transmit them, or anything else, to us or to any third party — verification is entirely local and offline, as described in Section 4. Identifiers become visible to us only if a copy or its output is provided to us, or is otherwise disclosed to us.

Removing, altering, or obscuring these identifiers is prohibited under Section 5.

7. Compliance verification

Not more than once in any twelve (12) month period, and on at least thirty (30) days’ written notice, we may ask you to confirm in writing the Splunk deployments on which each license key issued to you is installed. You can produce this yourself by running | innolicense on each deployment; no access to your systems, your data, or your network is required or requested, and we will not ask for any.

If a request reveals use beyond your Licensed Deployments, you will within thirty (30) days either (a) cease that use, or (b) purchase the licenses required to cover it, in each case without prejudice to Section 8. Where such use is found, you will also reimburse our reasonable and documented costs of the verification.

This Section does not apply to any period after this Agreement has ended.

8. Consequences of unlicensed use

The parties acknowledge that unauthorised copying, redistribution, sublicensing, key sharing, or circumvention of license verification causes us loss that is real but difficult to quantify: such use is by its nature concealed, displaces sales we would otherwise have made, and imposes investigation costs. The parties therefore agree the following as a genuine pre-estimate of that loss and not as a penalty.

For each Splunk deployment on which the Software is installed or operated in breach of Section 4 or Section 5, you will pay us an amount equal to two (2) times our then-current annual list price for a license covering that deployment, for each twelve (12) month period or part thereof during which the breach subsisted, together with our reasonable and documented costs of investigation and enforcement.

This amount is payable in addition to, and not in substitution for, any license fees properly due. Payment does not grant any license or right to continue the breaching use, and does not limit our right to seek injunctive relief. Where applicable law requires that such an amount be reduced to a level a court considers reasonable, the amount will be so reduced and the remainder of this Section will continue to apply. Nothing in Section 13 limits amounts payable by you under this Section.

9. Customer responsibilities

You acknowledge and agree that:

• The Software runs inside your own Splunk deployment and reads data you have already collected. You are solely responsible for your Splunk environment, its configuration, its licensing, its data retention, and all charges billed to you by Splunk or by your infrastructure providers.
• The licensed features require a compiled service installed on your Splunk search head. Installation is a single command per search head; on a search head cluster it is run once per member. You are responsible for having the access required to install and run it. Splunk Cloud does not currently permit such installation, and the licensed features are therefore not available on Splunk Cloud at this time; demonstration mode (Section 4.1) is unaffected. Support for additional Splunk deployment types may be added in future releases, and nothing in this Section is a commitment to do so by any date.
• You are solely responsible for the collection, lawful processing, content, and retention of the telemetry the Software displays, including any personal data that may appear in traces, log messages, or SQL statements.
• Language-model features are optional and use an endpoint that you configure. If you enable root-cause analysis, the Software transmits excerpts of your telemetry — which may include service names, trace identifiers, SQL statements, log messages, and deployment metadata — to the language-model endpoint you have chosen, under your own agreement with that provider. Inno Software does not operate, proxy, or receive that request. You are solely responsible for determining whether sending that data to your chosen provider is lawful and appropriate, and for any charges that provider bills you.
• The Software is an operational visibility and diagnostic tool. It is not designed or licensed for use in circumstances where an incorrect, delayed, incomplete, or absent analysis could cause death, personal injury, or physical or environmental damage, or where continuous monitoring is legally required as the sole means of compliance.

10. Third-party services

The Software interoperates with software and services operated by third parties, including Splunk, Kubernetes distributions, OpenTelemetry components, and any language-model provider you configure. Inno Software is not affiliated with Splunk/Cisco or with any of those providers, and has no control over, and no responsibility for, their services, availability, APIs, output, or changes to them. Your use of those services is governed solely by your agreements with those providers.

11. Support and updates

During a paid subscription term we provide reasonable-effort email support at [email protected] and make available updates that we release generally to subscribers. All features we release during your subscription term are included at no additional charge. We do not guarantee response times, specific fixes, or compatibility with future versions of Splunk, Kubernetes, OpenTelemetry, or any model provider, except as required by applicable law.

12. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Software is provided "as is" and "as available", with all faults and without warranty of any kind.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INNO SOFTWARE DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, INNO SOFTWARE DOES NOT WARRANT THAT:

• THE SOFTWARE WILL OPERATE UNINTERRUPTED, ERROR-FREE, OR WITHOUT DEFECTS;
• ANY DASHBOARD, METRIC, ALERT CONDITION, OR ANALYSIS WILL BE ACCURATE, COMPLETE, TIMELY, OR WILL DETECT, SURFACE, OR CORRECTLY CHARACTERIZE ANY INCIDENT, FAULT, OR DEGRADATION;
• ANY ROOT-CAUSE ANALYSIS PRODUCED WITH THE ASSISTANCE OF A LANGUAGE MODEL WILL BE CORRECT. SUCH OUTPUT IS GENERATED BY A THIRD-PARTY MODEL THAT YOU SELECT, MAY BE INCOMPLETE OR FACTUALLY WRONG, AND MUST NOT BE RELIED UPON AS THE SOLE BASIS FOR ANY OPERATIONAL, FINANCIAL, SECURITY, OR LEGAL DECISION; OR
• THE SOFTWARE WILL BE COMPATIBLE WITH ANY PARTICULAR VERSION OR FUTURE CHANGE OF SPLUNK, KUBERNETES, OPENTELEMETRY, OR ANY MODEL PROVIDER; OR THAT DEFECTS WILL BE CORRECTED.

NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY INNO SOFTWARE SHALL CREATE ANY WARRANTY. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you; in that case they apply to the maximum extent permitted.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• NO INDIRECT DAMAGES. IN NO EVENT SHALL INNO SOFTWARE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, BUSINESS INTERRUPTION, UNDETECTED OR MISDIAGNOSED OUTAGES, INCIDENTS PROLONGED BY RELIANCE ON THE SOFTWARE OR ON ITS ANALYSIS OUTPUT, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL, COST OF SUBSTITUTE GOODS OR SERVICES, OR ANY FEES OR CHARGES BILLED TO YOU BY SPLUNK, A MODEL PROVIDER, A CLOUD PROVIDER, OR ANY OTHER THIRD PARTY, ARISING OUT OF OR RELATED TO THE SOFTWARE OR THIS AGREEMENT — INCLUDING WHERE CAUSED BY A MALFUNCTION, DEFECT, ERROR, INCORRECT ANALYSIS, OR FAILURE OF THE SOFTWARE TO OPERATE AS DESCRIBED — WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF INNO SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• LIABILITY CAP. INNO SOFTWARE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE SHALL NOT EXCEED THE AMOUNT OF LICENSE FEES ACTUALLY PAID BY YOU FOR THE SOFTWARE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
• SOLE REMEDY. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION WITH, OR MALFUNCTION OF, THE SOFTWARE IS TO STOP USING IT AND, WHERE ELIGIBLE, TO REQUEST A REFUND UNDER THE REFUND POLICY.
• THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability for willful misconduct or gross negligence under Korean law, or mandatory consumer rights in your jurisdiction). Where such law applies, liability is limited to the minimum extent it permits.

14. Indemnification

You will defend, indemnify, and hold harmless Inno Software from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the Software in violation of this Agreement or applicable law, (b) your data, your Splunk configuration, or the data you cause the Software to transmit to a language-model provider, or (c) your violation of any third-party terms, including Splunk or model-provider terms of service.

15. Term, suspension, and termination

• This Agreement is effective for the paid subscription term and any renewal terms.
• This Agreement terminates automatically if you materially breach it (including license-key sharing or circumvention of licensing or usage limits) and, where the breach is curable, fail to cure it within 14 days of notice.
• Upon termination you must stop using the Software and delete installed copies. Sections 4, 5, 6, 8, 9, 10, 12, and 13 survive termination.

16. Governing law and disputes

This Agreement is governed by the laws of the Republic of Korea, without regard to its conflict-of-law rules. The courts of Seoul, Republic of Korea shall have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction. If you are a consumer, this section does not deprive you of the protection of mandatory provisions of the law of your country of residence.

17. General

• Entire agreement. This Agreement (together with your Paddle order and our Privacy Policy and Refund Policy) is the entire agreement regarding the Software and supersedes all prior discussions.
• Changes. We may update this Agreement for future subscription terms; material changes will be posted on this page with an updated date. Changes do not apply retroactively to a paid, current term.
• Severability. If any provision is held unenforceable, the remainder remains in effect, and the provision is enforced to the maximum extent permitted.
• Assignment. You may not assign this Agreement without our written consent; we may assign it in connection with a merger, acquisition, or sale of assets.
• Export. You are responsible for compliance with applicable export control and sanctions laws.

18. Contact

Inno Software · Republic of Korea
Business Registration No. 311-28-01714
[email protected]