Contact
Sales, support, licensing, and refunds — one address, real humans.
[email protected]
We aim to reply within 2 business days (KST, UTC+9).
Sales & volume licensing
Multiple Splunk deployments, reseller and partner arrangements, or a proof-of-concept licence — email us with "Sales" in the subject line.
Support
Include your Splunk version, the app version, and (if applicable) your Paddle order number. Never send us HEC tokens, admin passwords, or model API keys.
Deployment ID changed?
DR failover, hardware replacement, or a rebuilt search head — send us the new Deployment ID and your order number. We reissue the key for the rest of your term at no charge.
Before you write about a licensing problem
These two cover most of what people ask, and knowing which one it is saves a round trip:
- The app still says it is unlicensed after entering a key. Almost always the key was issued for a different Deployment ID than the one this Splunk instance reports. Open the app's License screen, compare the Deployment ID shown there with the one on your order, and send us both.
- A chart is empty but the search works in Splunk. Open the tile's magnifier — it runs the same search in Splunk's own view. If that returns rows and the chart does not, send us both the search and a screenshot.
Business information
| Business name | Inno Software (sole proprietorship) |
|---|---|
| Registered in | Republic of Korea |
| Business Registration No. | 311-28-01714 |
| [email protected] | |
| Payments | Processed by Paddle.com (merchant of record) |